stiff i don’t " We was also promised a rental car by 1:30pm, this turnt up at 4:30pm.After promised phone calls and not hearing a thing, being passed from person to person with not a single answer i finally met someone with some customer service skills. our car was collected only to go missing for 4 days with no one at Infiniti knowing where the car was during this time, when i asked a gentleman called Robert where my car was i got a response of " i should know where it is but to be honest Mr. Then on Friday 27th July my wife broke down again, she was left on the side of the road for 6 hours in 33 degree heat not knowing where she is to go to a shop to get a drink or anything. My wife and i both purchased a Q30 last year, within 2 days my battery went dead and then a week later my wife’s battery went dead! We had to wait 9 weeks for a new battery. Welcome to Infiniti Worlds Worst Car BrandĪli Anson Welcome to Infiniti! What a complete joke of a company! The after Sales care of this "Premium Brand" is shocking. MB and BMW offer value servicing of older vehicles for good reason!! Great cars but fanciful service costs! It's also a loss of an additional revenue stream as most older cars tend to leave the franchised network, which I am now forced to do myself due to the exorbitant costs. Unlike Mercedes & BMW, they do not offer reduced price servicing for older vehicles over 3 years age, which is a further nail in the coffin of increasing that market share and brand awareness. The brand lacks almost total visibility in the UK, which is a shame as they make some very decent cars, plus they need to take into account that many customers, like myself, might have to make a 120 mile round trip due to Infiniti having only a handful of UK dealers, which just adds to the already uncompetitive servicing costs plus the inconvenience. I think they need to take a much closer look at BMW, Audi and Mercedes service prices before they set far more realistic prices for the several dealers left in the UK. I just assumed they would be at least as competitive with the German brands but that's not the case. This is really surprising given Infiniti's miniscule UK market share, which I am sure they would love to increase but it's not going to happen by closing dealerships and charging the kind of prices you would expect at a Bentley franchise. We now have two REAL premium brands and would never ever consider Infiniti after the dire treatment received by this shower.įantastic cars, which in my case is a rather excellent FX 30D but the Infiniti service prices are beyond crazy, and that's coming from someone who has dealer maintained a BMW M6 Gran Coupe and 2 x AMG CL63. The brand is struggling in Europe (obviously after Hull bombed) and treatment like this of it VERY small customer base will ensure it will remain that way. So If you are buying an Infiniti be aware you have no protection from the brand or it's parent, NISSAN. The Hull branch was a full Infiniti dealership and as such should have the protection of the brand. Their replies, several of them, made it clear that Hull was a franchise and the service plan was not with Infiniti?, so basically tough luck and deal with the administrators. I contacted Infiniti direct and asked why we as a customer were left chasing money from a global brand (NISSAN in reality). What was not made clear was the fact Infiniti Hull were going into receivership and our money was not going to be returned. We were told the balance would be returned within 28 days. I contacted Infiniti to cancel the plan and have the balance returned to us. We then had to sell the vehicle due to the arrival of a new company car. Will never buy an Infiniti againĪfter purchasing a FX from Infiniti Hull we elected to take out a service plan to cover the next 3 years. They said as the vehicle was not serviced by an Infiniti Dealership they said no, and they were not the ones finding the fault. We said the car was only 3 years old with 24,000 on the clock is there any way they could give us a turbo FOC as a good will gesture. We contacted Infiniti who stated you need to buy a complete turbo as they don't sell them separately, and it would cost £3000+ to buy and fit. We put it into a local garage were they told us it was the actuator on the turbo, a part that should only cost around £250. We serviced the car but the problem remained. We got the car back on the only to find the car going into limp mode, and the ems stating it needed servicing. It too four months for Nationwide Car Repairers Glasgow to repair the car mainly due to parts taking months to arrive. My girlfriend had a bump with her Infiniti QX50 on the.
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